“PUNISHER’S DELIGHT”
Our original shipping policy was one sentence long. Please don’t be the reason we have to add more verbiage.
ORDERING MEANS AGREEING TO EVERYTHING BELOW. WITH NO EXCEPTIONS THE ONLY ALTERNATIVE IS NOT ORDERING.
SHIPPING INFORMATION
We ship Monday–Thursday. Standard in-stock orders placed M–Th before 2 PM on norentrecords.com ship the same or next day. Generally speaking, non-standard multi-set, home-dubbed and art editions take longer.
We use USPS and ship Media Mail where appropriate, and Priority Mail or Ground Advantage when necessary.
PRE-ORDERS
Pre-orders are sometimes necessary, especially for reissues and shirts. When buying a clearly marked pre-order, you are initiating a manufacturing process and explicitly agreeing to wait. You are doing this with full knowledge that shipping dates are estimates and production can take up to three months.
Please do not file a dispute or contact us demanding an item that is still being made. We are not sitting on your money or withholding your order. We’re waiting on production like you.
If you get a tracking number on a pre-order it only means that postage has been paid, not that production is complete or that USPS has the package. Tracking will update once USPS accepts it.
If your order includes a pre-order, the entire order will be held until everything is ready. If you want your in-stock items immediately, please place separate orders.
ROCKER-SPECIFIC SHIPPING
By selecting the stamps-only/free-shipping option, you agree not to contact us asking about the whereabouts of your item. We can’t provide tracking because these are shipped in stamped envelopes like letters. Most arrive without any problem, but we cannot track them or guarantee delivery.
Paid-shipping orders are sent first and include tracking. Again: don’t write us asking for tracking if you chose free shipping.
Due to the volume of orders, ROCKER can ship more slowly than audio releases and may take up to three weeks.
RETURN POLICY / CYA
No returns, refunds or exchanges.
We consider your order our responsibility until tracking says “accepted.” Once USPS accepts it, the delivery speed, tracking status and condition of the package are beyond our control. If you enter the wrong address, we won’t cover reshipping. It is your responsibility to provide the correct address.
We will work to resolve any issue that comes up, but we can’t replace sold-out items and won’t issue refunds due to postal errors. The vast majority of packages arrive without a problem.
If you’ve ever filed a dispute against a small label, please take your business elsewhere. No Rent has had obsessively, comically fast shipping for 20 years. We are not stealing your goddamn money. If you’re upset about something, EMAIL FIRST. Give us a chance to solve the problem.
THANK YOU
We love our customers and enjoy doing mail order. It’s exciting to get music out the door, and it’s exciting to get NRR packages in the mail. We take shipping seriously and go to the post office every day. Thank you for letting me do this.
email
[email protected]